SHIFT help

Last changed 5 November 2026.

Contact

Write to support@asynk.tech. A person who runs SHIFT reads every message and answers within 48 hours.

Say which road or which screen you mean, and what you saw. Do not send your account key or other private data. Nobody at SHIFT asks for it.

Report a player

With "Send scores and play data" on, each other player's row of a public board has Report and Block, and so does each friend in Friends. A report holds a reason from a fixed list (the name, cheating, or something else) and no words of your own.

With the setting off, a row still has Report and Block. Block then works on your phone only and sends nothing, and Report tells you how to report that player. You can also write to support@asynk.tech with the subject "SHIFT report", the name you saw, the board (the road number or the daily road) and the date.

• A person who runs SHIFT reads each report within 48 hours.
• If the report is right, that person changes the name, hides the player from every board and every friend list, or deletes the account. A hidden player keeps the account, but other players no longer see it.
• The reported player is not told who reported. You are not told the result.
• You can send 20 reports a day. While your first report on a player is open, a second report on that player adds nothing.

Block takes that player off the boards you read and ends a friendship. Neither of you can then add the other. The other player is not told. The "Blocked" tab in Friends lists the players you blocked, and Unblock there undoes a block. It does not make you friends again.

The board rules say what a name must not be and what we do when a player breaks them.

Report an ad

An ad shows only when you press "Watch an ad". If an ad offends you, does not close, or does not give the life or the coins, write to support@asynk.tech with the subject "SHIFT ad report". Say when you saw it and what it showed. A screenshot helps. A person who runs SHIFT reads each ad report and answers within 48 hours.

Your account and your data

• SHIFT needs no sign-in, no real name and no email address. The game makes an account for you.
• "Delete my account" in Settings removes your account from the server, with your runs, your friends and the rest that the privacy page lists. Without the game, /delete says how to ask us by mail.
• "Erase my progress" in Settings erases the stars, scores and best runs on your phone. Your coins stay.
• "Send scores and play data" in Settings stops the uploads of your scores and play data to the SHIFT server, and the game still plays. A road that you finish with the setting off waits on your phone and goes to the server when you turn the setting on again.

The privacy policy says what the server stores and who sees it: SHIFT privacy policy.