Delete your SHIFT account

Last changed 5 November 2026.

SHIFT is a puzzle game made by Asynk Tech. The game makes an account on the SHIFT server the first time it needs one: to send a score, or to open a leaderboard or Friends while "Send scores and play data" is on, or to save a board name. You can delete that account and its data in the game, or by mail without the game.

In the game

1. Open SHIFT and press Settings, on the Home screen or on the pause screen of a road.
2. Press "Delete my account", then "Delete".

The phone needs a connection. The server removes the account at once, and the game says "Your account is deleted." "Send scores and play data" then stays off. If you turn it on again later, the game makes a new account.

Without the game

Write to support@asynk.tech with the subject "Delete my SHIFT data". Give:

• your board name: Settings in the game shows it as "Leaderboard name";
• your friend code, if you have one: Friends shows it as "Your code". If you have no code, say so.

A person who runs SHIFT replies within 48 hours. Other players can see a board name and a friend code, so we write back to confirm the request before we delete, and we can ask a question about the account that only its player can answer. We delete the account when you confirm, and we tell you when it is done.

If SHIFT is still on a phone with "Send scores and play data" on, the game makes a new account the next time it sends something. To stop that, turn the setting off or remove the game.

What we delete

Your name, the scrambled copy of your key, your best runs, your daily runs, your friend code, your friends, your blocks and the blocks of you, your passes, the taunts you sent and received, the replay links that you made and the ones that show you, the tap copies that those hold, the counts of the friends your code made and of the links you made, any note that you were hidden, and the reports about you.

What we keep

• Reports that you sent: the name of the reported player at that time and a reason number. Your name and your id are removed from them.
• Play records: where players fall, quit and finish on each road. They name nobody.
• Copies of the database that we made before a server update. A copy holds your data until we remove it, after 30 days at most.
• What is on your phone: your stars, coins, the rest of your progress and the players you blocked on the phone stay on the phone. "Erase my progress" in Settings erases the stars, scores and best runs there, and removing the game removes all of it. A backup of the phone can still hold a copy.

Delete only a part

• Your name on the boards: change it in Settings with "Change my leaderboard name".
• Your replay links: open the Inbox on the Friends screen and choose "Remove links".
• A friend: "Remove" or "Block" in Friends also removes the passes, taunts and links between the two of you.
• New uploads: turn off "Send scores and play data" in Settings. This stops the uploads of your scores and play data to the SHIFT server, as the privacy policy says under "With the setting off". It does not remove what the server already has.

You can also ask for any of these by mail, as above.

The ad partner

The ad partner's software in the game, Unity's LevelPlay, collects its own data, as the privacy policy says. We do not hold that data, so a delete here does not reach it. To ask Unity about it, see Unity's Game Player and App User Privacy Policy. Your phone's own settings can also reset or limit the advertising ID.

Contact

For a question about your data, write to support@asynk.tech. The board rules are at /terms, and the help page is /support.